Your privacy is not merely a legal obligation to us. It is a commitment we genuinely care about. Find out exactly how we handle your information.
This Privacy Policy explains how easy13 collects, uses, stores and protects user personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the easy13 platform, you agree to the terms set out in this document.
Easy13 operates as an online sports betting and casino platform built around the needs of Malaysian players. We understand that your trust in us depends not only on game quality or withdrawal speed — it also relies heavily on how we handle the personal data you entrust to us.
This Privacy Policy applies to all information collected through:
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal compliance obligations seriously and continually review our internal procedures to ensure your data remains protected to the highest standard.
Easy13 only collects data that is strictly necessary to deliver our services safely and efficiently. We do not collect data in excess or for purposes unrelated to platform operations.
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identity card number | KYC verification, legal compliance |
| Contact | Email address, phone number | Account communications, transaction notifications |
| Financial | Bank account details, transaction records | Deposit and withdrawal processing |
| Technical | IP address, device type, web browser, access logs | Security, fraud detection |
| Behavioural | Betting records, games played, session duration | Responsible gaming, service improvement |
| Cookies | Browsing data, platform preferences | Personalised user experience |
You may choose not to provide certain information, but this may limit your ability to use specific features on the easy13 platform.
The data we collect is used responsibly and only for legitimate purposes. Below is a detailed breakdown of how each data category is used in easy13's day-to-day operations:
Easy13 will not use your data for any purpose not stated here without first obtaining your additional consent.
Easy13 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a core principle we will not compromise.
There are, however, limited situations where we need to share certain information with specific parties to enable platform operations to function:
In all data sharing cases mentioned above, easy13 ensures that recipients comply with data protection standards no less stringent than those we uphold ourselves.
Your data security is a non-negotiable technical priority at easy13. We continually invest in security infrastructure to ensure your information is protected at every stage — in transit, in processing and in storage.
Technical measures we implement:
Data retention period: easy13 retains your personal data for as long as your account is active and for the required period following account closure in accordance with legal obligations — typically no more than 7 years for financial records, in line with tax reporting and anti-money laundering compliance requirements. Data that is no longer needed will be securely deleted or anonymised.
Easy13 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect platform functionality. Continued use of the easy13 platform is considered consent to cookie usage as described here.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. easy13 fully respects and facilitates the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests can be submitted through easy13 customer support.
If the data we hold is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly through your account profile settings.
For data processed based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting your use of the platform.
You have the right to object to the processing of your data in certain circumstances, particularly for direct marketing or profiling analytics purposes.
Under certain circumstances, you may request the deletion of your data. However, some data must be retained to meet legal obligations even after account closure.
You have the right to receive your personal data in a machine-readable format for transfer or personal reference purposes.
To exercise any of the above rights, contact the easy13 support team via live chat on the platform. We will process your request within 30 business days of receipt.
Easy13 takes child protection very seriously. This platform is not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.
If we find that personal data has been collected from a minor without proper verification, we will take immediate action to delete that data and close the account. Parents or guardians who believe their child has registered on the easy13 platform are required to contact our customer support immediately.
The KYC verification process we implement serves as the primary line of defence against registration by minors. All accounts unable to verify a valid age status will be suspended until sufficient verification is provided.
Easy13 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or developments in platform operations.
When material changes are made to this policy:
We encourage you to review this Privacy Policy page periodically. Continued use of the easy13 platform after change notifications are issued is considered acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding how easy13 handles your personal data, we encourage you to contact us directly. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
Channels to reach the easy13 privacy team:
For complaints that cannot be resolved through our internal channels, you have the right to refer to the Malaysia Department of Personal Data Protection or the relevant regulatory body in your jurisdiction.
Have general questions about privacy at easy13? Visit the FAQ contains answers to the most frequently asked questions by Malaysian users.
Privacy protection is not something we only think about during audits — it is built into every technical and operational decision we make.
All data transmitted between your device and easy13 servers is encrypted with 256-bit SSL. Stored data is also encrypted — meaning that even in the event of an incident, your information cannot be read.
Only staff who genuinely require access to specific data are permitted to do so. This minimum privilege principle ensures your data is not exposed to unnecessary parties.
The easy13 Privacy Policy is drafted and updated in accordance with Malaysia's Personal Data Protection Act 2010. We work with legal experts to ensure ongoing compliance.
We only collect data that is genuinely necessary for operations. No excess data is collected on the basis that it might be useful in the future.
Easy13's security infrastructure is regularly reviewed by independent third parties. Any identified vulnerabilities are addressed promptly before they can affect users.
Through your account settings, you can manage marketing preferences, request access to your data, or initiate the deletion process — all without waiting for lengthy approvals.
By registering, you agree to this Privacy Policy and can be confident that your information is handled with full responsibility. Create your free account now and enjoy a platform that puts your security first.